Warranty
Built on expertise, driven by quality and committed to helping homes and businesses embrace smarter, more sustainable technology.
Buy with Confidence
Every Leaf Eco Electrical product is backed by a manufacturer's warranty and supported by our friendly UK customer support team. We're committed to providing quality products and excellent after-sales service.
Our Warranty Promise
- At Leaf Eco Electrical, we're committed to supplying reliable, high-quality products that are built to perform.
- Should a manufacturing defect occur during the warranty period, we'll work with you to resolve the issue as quickly and efficiently as possible.
- Our UK-based support team is here to help with troubleshooting, warranty enquiries and replacement parts where applicable.
Why Buy from Leaf?
Manufacturer's Warranty
UK Customer Support
Fast Technical Assistance
Genuine Replacement Parts
Friendly After-Sales Service
Warranty Cover
| Product | Standard Warranty |
|---|---|
| Home EV Chargers | 3 Years |
| Commercial EV Chargers | 3 Years |
| Portable EV Chargers | 3 Years |
| Air Conditioning & Heating Systems | 3 Years |
What's Covered Under Warranty?
Your warranty generally covers:
✔ Manufacturing defects
✔ Faulty components
✔ Product failures caused by manufacturing faults
✔ Technical support during the warranty period
What's Not Covered?
The warranty does not normally cover:
✖ Incorrect installation
✖ Accidental damage
✖ Misuse or neglect
✖ Unauthorised repairs or modifications
✖ General wear and tear
✖ Damage caused by external factors such as flooding, fire or power surges
Making a Warranty Claim
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Step 1
Contact our Customer Support team.
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Step 2
Provide your order number or proof of purchase.
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Step 3
Provide your product serial number.
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Step 4
Upload photographs or videos showing the issue, if requested.
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Step 5
Our technical team will review your claim and advise on the next steps.
Frequently Asked Questions
Q: Do I need to register my warranty?
No. However, registering your product allows us to locate your purchase details more quickly and provide faster support if you ever need to make a claim.
Q: What if I purchased through Amazon?
Products purchased through Amazon, our website and other authorised sales channels are all covered by the applicable warranty, provided proof of purchase can be supplied.
Q: What happens if my charger develops a fault?
Contact our support team and we'll guide you through the troubleshooting process before arranging any warranty support if required.
Q: Does the warranty cover installation?
No.
The product warranty covers the equipment itself. Installation workmanship is the responsibility of the installer, although Leaf Eco Electrical will always work with customers and installers to help resolve any issues.
Our Support Team is Here to Help
Whether you need technical advice, replacement parts or help making a warranty claim, our friendly UK support team is here to assist.