Delivery & Returns
Everything you need to know about delivery, dispatch, tracking and returns when ordering from Leaf Eco Electrical.
Order with Confidence
Shop with confidence at Leaf Eco Electrical, with fast UK dispatch, secure delivery and friendly UK-based customer support from order through to delivery.
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Free UK Delivery
Free mainland UK delivery on all EV chargers and air conditioning systems.
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Fast Dispatch
Many orders are dispatched the same working day, with most others dispatched within one working day.
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Secure Packaging
Every order is carefully packaged to help ensure it arrives safely.
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UK Customer Support
Need help with your order? Our friendly UK-based team is only a phone call or email away.
Fast UK Delivery
- We aim to dispatch all orders as quickly as possible from our UK warehouse.
- Many orders are dispatched the same working day, with most others dispatched within one working day.
- Delivery times may vary depending on product availability, weekends, bank holidays and your delivery location.
- Once your order has been dispatched, you'll receive confirmation along with any available tracking information.
Delivery Charges
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Free Mainland UK Delivery
Free standard delivery is included on all EV chargers and air conditioning systems to mainland UK addresses. Delivery charges may apply to selected accessories and other products and will be shown at checkout.
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Highlands, Islands & Offshore Locations
Additional delivery charges may apply to certain Scottish Highlands, Islands and offshore locations. Where an additional charge applies, we'll contact you before dispatch to confirm the available delivery options.
Track Your Order
- Once your order has been dispatched, we'll send you an email confirmation along with any available tracking details. You can use these details to follow the progress of your delivery.
- If you have any questions about your order or delivery, please contact our UK customer support team.
Returning an Item
If you've changed your mind, you can return an unwanted item within 30 days of delivery, provided it is unused, in its original packaging and in a resaleable condition.
Please contact us before returning any item so we can provide the correct return instructions and ensure the process runs as smoothly as possible.
For change-of-mind returns, the customer is responsible for the cost of returning the item. If an item is faulty, damaged or incorrect, please contact us so we can arrange the appropriate resolution.
Once the returned item has been received and inspected, any applicable refund will be processed in accordance with our Returns Policy.
For full details, please see our Returns Policy. Your statutory rights are not affected.
Received a Damaged or Faulty Product?
If your order arrives damaged or develops a fault, please contact us as soon as possible.
To help us resolve the issue quickly, we may ask you to provide:
✔ Your order number
✔ Photographs of the product
✔ Photographs of the packaging (where applicable)
✔ A brief description of the issue
Our team will review your information and work with you to resolve the matter as quickly as possible.
Frequently Asked Questions
Q: How quickly will my order be dispatched?
We aim to dispatch all orders as quickly as possible from our UK warehouse. Many orders are dispatched the same working day, with most others dispatched within one working day. Once your order has been dispatched, you’ll receive an email confirmation along with any available tracking information.
Q: Do you offer free delivery?
We offer FREE mainland UK delivery on all EV chargers and air conditioning systems. Delivery charges may apply to selected accessories and other products; any applicable delivery charge will be shown at checkout before you complete your order.
Q: Can I return an unwanted item?
Yes. You can return an unwanted item within 30 days of delivery, provided it is unused, in its original packaging and in a resaleable condition. Please contact us before returning your item so we can provide the correct return instructions. For change-of-mind returns, the customer is responsible for the cost of returning the item. For full details, please see our Returns Policy.
Q: What should I do if my order arrives damaged?
Please contact us as soon as possible if your order arrives damaged, faulty or if anything is missing. To help us resolve the issue quickly, please provide your order number, photographs of the product and packaging, and a brief description of the issue. We’ll review the information and work with you to put things right as quickly as possible.
Need Assistance?
If you have any questions about your order, delivery or returns, our friendly UK team is here to help.